SHIPPING AND DELIVERY POLICY
Dope Units Shipping and Delivery Policy
Dope Units sells apparel online and use third-party ship orders.
Delivery times depend on the product, production requirements, destination and courier service.
1. Order Processing and Dispatch
Orders are processed after successful payment confirmation, subject to verification and production requirements.
Our current estimated dispatch time is [6-9] business days from order confirmation.
Dispatch means the order has been handed over to the courier or shipping partner. Dispatch time is different from delivery time.
Production or fulfilment delays may occur because of high order volumes, stock or material availability, technical issues, courier disruptions or circumstances outside our reasonable control. We will communicate material delays where reasonably possible.
2. Estimated Delivery
Estimated delivery depends on the customer's delivery address and courier availability.
Estimated delivery window: 6-9 business days after dispatch.
Any delivery estimate shown at checkout or communicated for a particular order should be considered alongside the latest available tracking information.
We do not guarantee a delivery date unless it has been expressly confirmed as guaranteed.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before the order is placed.
Any free-shipping offer will be subject to the conditions stated in that offer.
Currently all the orders have free shipping across India.
4. Order Tracking
When tracking information is available, we will share it through the contact details provided with the order or make it available through our order-status system.
Courier tracking updates may take time to appear after dispatch.
5. Incorrect Address or Failed Delivery
Customers are responsible for entering an accurate and complete delivery address and a reachable phone number.
If an order cannot be delivered because of an incorrect address, unavailable recipient or repeated failed delivery attempts, the courier may return the parcel or request further delivery instructions.
Please contact us promptly if you notice an address error. Changes cannot be guaranteed after the order enters production or dispatch.
Any additional shipping charges or refund adjustments will be assessed in accordance with the circumstances and applicable law.
6. Delayed, Lost or Damaged Shipments
If tracking indicates that a parcel is delayed, lost or delivered incorrectly, contact us with your order number.
We will coordinate with the relevant fulfilment or courier partner to investigate.
If a product arrives damaged, defective or incorrect, please also refer to our Return, Refund and Exchange Policy. We will provide an appropriate remedy where required under applicable law.
7. Delivery Estimates and External Delays
Delivery can be affected by weather, public holidays, courier capacity, regional restrictions or other events beyond our reasonable control.
We will make reasonable efforts to assist with tracking and resolving delivery problems. This clause does not remove any rights or remedies required under applicable law.
8. Contact Us
If you have a question about your shipment or delivery, please reach out to us:
Email: contact@dopeunits.com
Website: https://dopeunits.com
Please include your order number in all correspondence.
You may also review our Return, Refund and Exchange Policy, Terms and Conditions and Privacy Policy for further information.