LESS ORDINARY. MORE DOPE.

RETURN, REFUND AND EXCHANGE POLICY

Dope Units Return, Refund and Exchange Policy

At Dope Units, we want customers to understand our product and exchange terms before placing an order. Please review this policy carefully before purchasing.

1. General Return Policy

We do not offer routine returns or refunds for a change of mind, personal preference, or simply deciding that you no longer want a product.

Please check the product description, size chart, colour options and other product details carefully before placing your order.

This policy does not exclude any return, refund, replacement or other remedy that may be required under applicable law, including for defective, damaged, incorrect or materially misdescribed products.

2. Size Exchange — Three-Day Window

If you receive your order and need a different size, you may request a size exchange within three calendar days from the date of delivery.

To request an exchange:

  1. Email contact@dopeunits.com with the subject line "Size Exchange — Order #[ORDER NUMBER]".

  2. Tell us the size received and the size you would like.

  3. Wait for our team to confirm the next steps before sending the product back.

  4. Follow the return instructions provided by our support team.

Conditions for a Size Exchange

For a size exchange, the product should generally be:

  • Unworn and unwashed.

  • In its original condition, without damage caused after delivery.

  • Returned with original tags and packaging, where provided.

  • Accompanied by the original order details.

Exchanges are subject to availability of the requested size. If the requested size is unavailable, we will discuss the available options with you.

Exchange shipping costs: The customer is responsible for both-way shipping costs for size exchanges. Our team will confirm the return address and instructions upon approving your exchange.

Do not ship a product back without receiving return instructions from our team.

3. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective or different from what you ordered, please contact us promptly.

Please provide:

  • Your order number.

  • Clear photographs of the product and the affected area.

  • Photographs of the packaging and shipping label, where available.

  • An uncut unboxing video, if available.

  • A brief description of the issue.

Unboxing Video

We strongly recommend recording an uninterrupted video while opening your parcel. This can help establish the condition of the package and product at the time of delivery.

An unboxing video is useful supporting evidence, but the absence of a video will not automatically remove any rights or remedies available to you under applicable law.

After reviewing the information, we will contact you about the appropriate resolution, which may include a replacement, exchange, refund or another remedy as required by the circumstances and applicable law.

Please contact us as soon as possible after discovering the issue.

4. Refund Eligibility and Processing

Refunds are not ordinarily offered for change-of-mind requests.

Where a refund is approved or required under applicable law, it will be processed through the appropriate payment method and in accordance with the applicable refund requirements.

For an approved refund, we will communicate the expected processing timeframe. The time taken for the funds to appear in your account may depend on your payment provider or bank.

Where a return is necessary, our team will explain the return procedure.

5. Incorrect Size Ordered by Customer

If the size delivered matches the size selected when ordering, but you would prefer another size, please follow the three-day size-exchange procedure.

Please consult the size chart before placing your order. Our oversized fit may differ from the fit of regular T-shirts.

6. Order Cancellation

If you wish to cancel an order, contact us immediately at contact@dopeunits.com.

Orders may enter production or fulfilment shortly after being placed. We cannot guarantee cancellation once production or dispatch has begun.

Any cancellation, refund or other remedy will be handled in accordance with applicable law and the circumstances of the order.

7. Contact Us

For return, refund or exchange assistance:

Email: contact@dopeunits.com
Website: https://dopeunits.com

Please include your order number in all correspondence.

You may also review our Shipping and Delivery Policy, Terms and Conditions and Privacy Policy for further information.